Course curriculum

    1. Introduction

      FREE PREVIEW

    2. The Thin Line Between Cooperation and Competition

      FREE PREVIEW

    3. The Three Principles of Cooperation and Competition

    4. The Mechanics of Comparisons

    5. The Misery of Upward Comparisons

    6. Comparisons and Motivation

    7. Comparisons and Cheating

    8. Comparisons: Finding Your Balance

    9. Slides

    1. The Cooperation Challenge

      FREE PREVIEW

    2. Building Trust: Vulnerability

    3. Building Trust: Rapport, Warmth, & Equality

    4. Building Trust: Trust Interdependence, Common Goals, & Common Enemies

    5. Building Trust: Trust Communication and Institutions

    6. Signaling and Trust

    7. Trust, Emotion, and Limited Feedback

    8. Slides

    1. Fundamental Truths about Deception

      FREE PREVIEW

    2. The Challenge of Lie Detection

    3. Cues to Detect Deception

    4. Matching the Content and Context

    5. Practical Steps

    6. Nature of Violations

    7. Learning from Bad Apologies

    8. The Apology Formula

    9. Preparing the Apology

    10. Slides

    1. Conveying Ideas

    2. Make Messages Memorable

    3. Asking Questions

    4. A Deeper Look at Questions

    5. Active Listening

    6. Nonverbal Communication

    7. Communication Media

    8. Threats

    9. The Benefits of Goals

    10. Goal Setting Pitfalls

    11. Making the Most of Goal Setting

    12. Crossing the Finish Line

    13. Course Conclusion

    14. Module 4 Slides

    1. Pass to claim CPD Certificate (PCC-USA)

About this course

  • $99.00
  • 42 lessons
  • Learn Persuasion, Negotiation, & Strategic Communication.
  • Build Trust, Cooperation, & Influence.
  • Earn a Globally Recognized Certificate

Claim Your Accredited Certificate Today!

Master strategic communication with accreditation from the University of Pennsylvania & Professional Certification Council (PCC-USA) and boost your career at top global companies

Master Communication Excellence

Enroll today