Professional Certificate in Communication
Master the art of strategic communication, trust-building, and deception detection—taught by Maurice Schweitzer and accredited by Professional Certification Council (PCC) - USA.
Introduction
FREE PREVIEWThe Thin Line Between Cooperation and Competition
FREE PREVIEWThe Three Principles of Cooperation and Competition
The Mechanics of Comparisons
The Misery of Upward Comparisons
Comparisons and Motivation
Comparisons and Cheating
Comparisons: Finding Your Balance
Slides
The Cooperation Challenge
FREE PREVIEWBuilding Trust: Vulnerability
Building Trust: Rapport, Warmth, & Equality
Building Trust: Trust Interdependence, Common Goals, & Common Enemies
Building Trust: Trust Communication and Institutions
Signaling and Trust
Trust, Emotion, and Limited Feedback
Slides
Fundamental Truths about Deception
FREE PREVIEWThe Challenge of Lie Detection
Cues to Detect Deception
Matching the Content and Context
Practical Steps
Nature of Violations
Learning from Bad Apologies
The Apology Formula
Preparing the Apology
Slides
Conveying Ideas
Make Messages Memorable
Asking Questions
A Deeper Look at Questions
Active Listening
Nonverbal Communication
Communication Media
Threats
The Benefits of Goals
Goal Setting Pitfalls
Making the Most of Goal Setting
Crossing the Finish Line
Course Conclusion
Module 4 Slides
Pass to claim CPD Certificate (PCC-USA)